Terms & Conditions
Terms
By paying & booking on any of our courses you agree to abide by our terms and conditions.
What's included:
Material, utensils, knives, equipment are provided for all workshops
We reserve the right to make amendments to course content without notice.
Application requirements: If younger than 12 years old you have to be accompanied by an adult.
Special dietary requirements, food allergies & illness
We are able to tailor our course content for special dietary requirements.
Please inform us in advance of any allergies & learning difficulties etc.
Payment
We do not take provisional bookings and cannot confirm your place on a course until we receive full payment.
The full course must be paid at time of booking to secure a place for workshops this must be paid or we will class it as a provisional booking, our basis of booking a private party is first come first serve.
Your Conduct
If we consider that you have behaved in an unacceptable manner, we will be entitled to exclude you from any course you are currently enrolled on or booked in the future.
Delivery
Courses & Gift Vouchers
Upon completion of an order with us you will receive confirmation of your order by email to your nominated email address.
Liability
The Clay Project will not accept responsibility for the loss of any personal possessions.
The Clay Project will not be liable for any loss suffered by you which is indirect, special or consequential.
The Clay Project will not be liable for any loss suffered by you resulting from any event which is beyond the reasonable control of the School.
General
The acknowledgement or processing of an order or quote does not constitute legal acceptance of your order or quote.
An order or quote is deemed accepted only upon receipt of full payment for the total value of the order.
The order confirmation contains all of the contractual terms agreed between you, the invoice addressee and the The Clay Project.
No failure or delay by the Clay Project in enforcing any of its rights under the Contract shall be deemed to be a waiver of such right.
The Contract shall be governed by English law.
Copyright & Acceptable Usage
Full copyright of course content by The Clay Project is retained by the Clay Project. Course notes and reference materials are provided.
A great amount of work has gone into the development of our courses content and it has commercial value. The sharing of course materials by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited.
Cancellations
We have the right to cancel any classes at anytime and reschedule your booking.
Our cancellation policy is designed to give students the freedom to change a course booking without penalty when enough notice is given (7 days prior to the class scheduled), but we have some conditions around short notice cancellations which have an impact on other customers and our business. We will always try and help, but please familiarise yourself with our terms of cancellation below.
Terms of Cancellations
To request a cancellation you must give the Clay Project written of your request. Unless you have received a written acknowledgement from us that we have received your request you cannot consider your request delivered.
Due to COVID 19 affecting everyone our classes that are within the government lockdown and social distancing are cancelled and we are sending every customer that had booked a class a credit voucher to use at any time with no expiry date on the voucher. We appreciate this is difficult times, please be patient with us while we send your credit voucher to use with us soon.
If a person that is booked on a course or Pottery Painting session and fails to attend for any reason, they would not be entitled to a refund or a rebooking of another course as this is classed as a no show.
You cannot cancel a class without 7 days notice and no refunds will be given only rescheduling a class for further notice.
Refunds
No refund or workshop rescheduling will be made if you fail to attend all or any part of the course .
If we have to cancel a workshop or otherwise a credit voucher will be issued or change of class; no refunds will be given.
Pottery Painting Session deposits are non refundable even when you follow the cancellation guidelines.
You cannot cancel a Ceramics Workshop without 7 days notice. No refunds will be given only rescheduling a class for further notice.
Pottery Painting Sessions deposits will not be refunded. If you give more than 7 days prior notice you can reschedule your Pottery Painting Reservation based on availability.
Gift Vouchers
Refunds are not available on our gift voucher purchases, nor can Gift Vouchers be exchanged for cash or other goods. Gift vouchers are transferable, so if you are unable to make your course, you may contact us for a replacement class.
Gift vouchers cannot be used against deposits or private parties.
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Privacy Policy
This Privacy Policy describes how www.theclay-project.com/ (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor WordPress.
Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor WordPress.
Customer support information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor WordPress.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Squarespace to power our online store. You can read more about how Squarespace uses your Personal Information here: www.squarespace.com
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor WordPress uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR: https://wordpress.com/support/your-site-and-the-gdpr/
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@theclay-project.com or by mail using the details provided below:
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.
@the ASH Gallery, 83 Central Promenade, Newcastle, Mournes , Northern Ireland.